How do I place my order?

You can do this either online under our SHOP section in the main menu or you can call us direct on +64 274901969 between business hours 9am-5pm Tuesday- Friday and 9am-2pm Saturday. We can also take your order via email at deb@botanics.nz

Please note: We do not take orders via social media as when we are busy, we may not always see your message in a timely manner.

Do you deliver to rural addresses?

Please check our delivery map, if your area is outside of the red zone you will need to call us so we can check this with the couriers. Rural deliveries usually start at $35.

What forms of payment do you take?

In store we take cash, eftpos and credit cards. We accept Visa, Mastercard and debit cards. We can do credit card over the phone or direct debit with proof of transaction.

Can I customise my fresh flower order?

For fresh flowers we have theme choices with our bouquets, but not set flower options as we offer mixed bloom bouquets in three options: Seasonal Whites and Greens, Seasonal Brights and Seasonal Soft Tones. We create your bouquet using what's in season at the time reflective of the chosen theme. If you are wanting something more customised, please call us on +64274901969 to talk this through prior to placing your order. We cannot guarantee but will do our best to source what's available at the time of your request.

Am I able to cancel my order?

If you need to cancel or change your fresh or dried flower shop order we require 24 hours notice to ensure that this has not already been made for you.

Are you only online?

We also have a physical store at 142a Hinemoa Street, Birkenhead Point, Auckland.

How much do wedding or event flowers cost?

We do not have set prices for wedding or event florals as there are many factors to consider when we do our pricing, all of which is reflective on the nature of what's involved, the size and budget, the location, your floral order, the types of flowers foliage to be used, hired items and any installation requirements. Once you have sent through the enquiry form and provided us with more details, we can provide you with a quote.

How far in advance can I book?

Our first priority will be to see if we have availability for your date so the more notice you can give us the better.

Do I need to pay a deposit?

Yes we require a 30% deposit from you at the time of confirming your quote to ensure your wedding booking with us. We also have a no refund policy for your deposit which will only apply if you cancel your floral order with us within 2 weeks prior to your wedding day.

Can you guarantee specific flowers for my wedding?

We go above and beyond to give you the exact flowers you desire and that we have agreed on, however being a seasonal fresh product there are sometimes circumstances that fall out of our control or the growers. If this is the case, we will always endeavour to come up with a substitute to stay within the same type of aesthetic.

Do you supply the vessels to be used with the flowers?

We can either hire these to you from our own selections if suitable for the event or we are happy for you to supply your own. 

Do you travel outside of Auckland for weddings?

At this stage we only cover Auckland venues but please feel free to enquire with your requests.

Do you charge for the delivery and set up of a wedding or event?

If it involves us to transport everything to the venue and do installation on site, then this is a cost that will be factored in to your overall cost. The same applies if we have to come back afterwards to pack down. Otherwise, smaller orders that don't require set up or delivery can be picked up from our store during business hours.

Please note our non returnable items include the following:

- Fresh flowers
- Plants
- Gift cards
- Vintage vase collections

We take the utmost care when your flowers leave our store to ensure we are delivering fresh beautiful flowers to our customers and their recipients. If there is a problem with your flowers, we require notification within 24 hours of you or your recipient receiving them to allow us to investigate. We will also require a photograph and proof of purchase to support any claims regarding this problem to help us in providing a solution whether a replacement bouquet or store credit based on the nature of your enquiry (if applicable).

Botanics will accept returns of non perishable goods if they are faulty, however we do not accept returns if you have simply changed your mind.

Our returns policy lasts 30 days from date of purchase. After this period of time, we will be unable to offer you a refund or exchange. To be eligible the goods must be unused, in the same condition when purchased and in the original packaging.

We cannot cancel any order that has already been made for you therefore you will be charged in full.